Terms & Conditions

1. Hire agreement

These terms apply to all bookings made with D&S Marketing and Events Ltd, trading as Slush.je. By submitting an enquiry or paying a deposit, you agree to these terms.

2. Pricing and payment

Our standard hire fee is £225 for a single event. This includes delivery, setup, collection, and up to 36 litres (3 x 12-litre vats) of Slush. Our Slush machine can accommodate up to three flavours. We provide sticker-themed cups, lids and straws for all events. Any additional services must be agreed in writing before the event.

Pre-payment at the time of booking is required to confirm your booking. 

Following confirmation of availability, an invoice will be sent for the full hire amount. Pre-payment in full is required to confirm your booking.

3. Images and product appearance

All images on our website, social media and marketing materials are for illustration only. The machine, cups, branding, colours and any decor or accessories supplied may differ from those shown in our marketing. We will always supply equipment and products of equivalent standard and function, but we cannot guarantee an exact match to any image. Variations are not grounds for cancellation, refund or reduction in price.

4. Slush quantity and “unlimited” refills

All packages include up to 36 litres of slush (3 x 12-litre vats). On the day of your event, guests may enjoy unlimited refills, but only from this 36-litre allowance. Once it has been served, no further slush can be provided, and additional vats are not available to purchase in advance or on the day. Any reference to “unlimited slush” on our website or in our marketing means unlimited refills within the included 36 litres, not an unlimited total quantity.

Slush is a sweet treat and is not intended to form part of a balanced diet. “Unlimited refills” describes availability on the day, not a recommended amount. The Hirer is responsible for supervising children's consumption, including the number of servings.

5. Ingredients and allergens

All slush syrups we supply are glycerol-free, based on the ingredient specifications provided by our suppliers at the time of booking. We rely on this supplier information in good faith. Full ingredient and allergen information is available on request. The Hirer is responsible for supervising children's consumption and for making sure guests with dietary requirements or allergies check ingredients before drinking.

6. Cancellations

If you need to cancel or reschedule, please let us know as soon as possible. Cancellations made within 90 days of the event date are non-refundable. Rescheduling, however, is free of charge and is not affected by this 90-day window. Please note that bookings may only be rescheduled once; any further changes will be treated as a cancellation.

7. Delivery and setup

We deliver and set up the machine at the agreed venue. We require access to the venue at least two hours before the slush is needed, as the machine needs time to freeze. A standard 13A power socket and a sturdy, level surface must be provided.

8. Use of equipment

The hirer is responsible for the safe use of the equipment throughout the event. Children must be supervised at all times when near the equipment. Please do not move the equipment, add any foreign substances (including but not limited to drinks, ice, or decorations), or attempt to repair it yourself. If you experience any issue, contact us immediately. 

9. Damage and loss

The hirer is liable for any damage to or loss of our equipment caused by misuse, negligence or failure to follow our instructions. We reserve the right to charge for repair or replacement.

10. Liability

We carry appropriate public liability insurance. Our total liability for any claim is limited to the amount paid for the hire. We are not liable for indirect losses or circumstances beyond our reasonable control.

11. Force majeure

We will do everything possible to attend your booking. If an event beyond our control (such as severe weather, vehicle failure or illness) prevents us from attending, we will offer a full refund or reschedule at no extra cost.

12. Governing law

These terms are governed by the laws of Jersey, Channel Islands. Any dispute will be resolved in the courts of Jersey.

13. Contact us

For questions about these terms, please email hello@slush.je or call +44 7797 780026.